Refund policy

RETURN AND REFUND POLICY

Effective Date: February 5, 2026

Contact Information

Store Name: UNIQUE UPTOWN ✨
Email: sayyamk124@gmail.com
Phone: 03335838536

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds according to the policy outlined below.

Return Eligibility

Items Eligible for Return:

  • Items must be returned within 7 days of delivery
  • Products must be unused and in their original condition
  • Original packaging must be intact with all tags attached
  • Receipt or proof of purchase is required

Items NOT Eligible for Return:

  • Worn or used items
  • Items with removed tags or labels
  • Personal care items (cosmetics, undergarments, etc.)
  • Sale or clearance items (unless defective)
  • Custom or personalized products
  • Items damaged due to misuse or normal wear and tear

How to Initiate a Return

  1. Contact Us: Reach out via email at sayyamk124@gmail.com or call 03335838536
  2. Provide Details: Share your order number, reason for return, and photos if applicable
  3. Get Approval: Wait for our return authorization
  4. Ship the Item: Pack the item securely and send it to the address we provide

Refund Process

Timeline:

  • Once we receive your returned item, we will inspect it within 3-5 business days
  • If approved, your refund will be processed within 7-10 business days
  • Refunds will be issued to the original payment method

Refund Amount:

  • Full refund for defective or incorrect items
  • Shipping charges are non-refundable (unless the error was ours)
  • Return shipping costs are the customer's responsibility

Exchanges

We offer exchanges for:

  • Defective products
  • Wrong items received
  • Size/color variations (subject to availability)

To request an exchange, contact us at sayyamk124@gmail.com or 03335838536.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage
  • We will arrange a replacement or full refund at no extra cost

Size Exchange Policy

Size Exchanges:

  • Size exchanges are available within 7 days of delivery
  • Item must be unworn, unwashed, with original tags attached
  • Subject to stock availability
  • Customer pays shipping charges for exchange (unless item is defective)

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, contact us at sayyamk124@gmail.com

Customer Support

For any questions or concerns about our Return and Refund Policy:

ZENVORA

We're here to assist you Monday through Saturday, 9:00 AM - 6:00 PM.

Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website or store.

Thank you for shopping with UNIQUE UPTOWN!

© 2026 ZENVORA. All Rights Reserved.